• Project Purpose:

    Aligning 27 Customer tools – into ONE global tool.


    Note worthy accomplishment: Enabled uniformed customer management globally

    Identified ProblemWhyHowResult
    User data mismatchLocal legacy tools Aligned customer information and made available.Aligned Customer data and Co-worker WoW
    Multiple WoWLocal toolsCo-worker needs was established though interviews.
    A common view and flow for customer handling.
    Simple WoW for Co-workers to handle Customers,
    and takeovers made simple.
    WCAG A++By ensuring Visuals and interactions was up to standard.
    IA was aligned to Co-worker needs.
    Simple tool to understand and interact with.